Posted on 08, January, 2024
Last Modified on 20, November, 2025
Frequently Asked Questions:
Can I Set My Digital Signage Up on My Own?Do I Need a Content Management System/Media Player?
What is the Difference Between Android for Digital Signage & Android for Personal Devices?
What are Firmware Updates and When Do I Need One?
What is the Difference Between Single and Dual Band WiFi Frequencies?
What is the Difference Between the Factory 1 or 2-Year Warranties and Mulberry Warranties?
What is the Difference Between DiViEX and DisplayIt!Xpress?
Frequently Requested "How-To" Tutorials:
How Do I Update and/or Manage Content Remotely?How Do I Connect My Displays2go Digital Signage to WiFi?
How Do I Upload Images to My Digital Signage Display?
How Do I Format My Slides to Vertical Orientation?
How Do I Install Displays2go's LED Video Wall?
How Do I Replace an LED Panel?
How Do I Daisy Chain LED Posters?
How to Use the ViPlex Handy App With Your LED Signage
How to Use the ViPlex Software With Your LED Signage
How Do I Activate the Split Screen Feature on My Digital Signage?
How Do I Download an App from the Google Play Store?
How Do I Screen Record on My Digital Signage?
Still have more questions about digital signage? Contact Displays2go Digital Tech Support at 844-221-3393.
Can I Set My Digital Signage Up on My Own?
Most digital signage solutions we sell are designed to be user-friendly, allowing for setup by anyone, even those with limited technical expertise. Your Displays2go-branded digital signage comes equipped with Google Play Store and WiFi capabilities, allowing you to plug in, turn on, and start downloading and installing your desired apps and content immediately. Follow the user manual, resources, and guides provided with your device for more information on device setup and capabilities. Please note that select complex products require professional installation and setup, or it's strongly recommended. This will be noted on the product page.
Look for the wrench icon near the Add to Cart button: 
In these cases, we partner with an established IT partner, Zutek, to provide these services. Learn more about Zutek installation and the products they install.
Do I Need a Content Management System/Media Player?
Whether you need a content management system (CMS) or media player depends on your individual requirements. If your goal is to display basic image, video, audio or interactive content on a single device, Displays2go branded digital signage is designed to be used out-of-the box with the Android operating system, which can run installed applications from the Google Play Store or other sources, and has a web browser. Many units come with our built-in user-friendly slideshow app, DiViEX which can be used to create powerful streaming presentations. Most LG and Samsung units, or other leading brands sold by Displays2go have a built-in CMS for the creation and distribution of content. For advanced or enterprise-level content management and media formats, media players, content management software and technical support may be recommended. Check out our trusted software partner options to choose which option may be right for you. Media players and content management systems are also necessary to convert monitors without an internal CMS or operating systems into digital signage. If you’re unsure about making the most informed decision for your personal use-cases, please reach out to our digital signage support team at 844-221-3393.What is the Difference Between Android OS Versions for Digital Signage & Personal Devices?
There are some key differences for Android OS on digital signage vs. personal devices. Android OS for digital signage uses a more open-source version of Android, providing developers and manufacturers the flexibility to customize firmware to create features and benefits to the specific needs of businesses, whereas personal devices operate on a more locked-down version which is optimized for personal use. Android OS for digital signage are built with the specific needs of digital signage operation in mind, prioritizing stability and security, and typically runs several numeric generations behind the versions that you may see available for personal devices to allow more development and customization to take place over time.
What are Firmware Updates and When do I Need One?
Updating your device's firmware may resolve performance issues or compatibility with 3rd party apps. If you are encountering any lagging, freezing, or content displaying incorrectly, a firmware update may resolve these issues. Available Firmware downloads are located on each product page under Manuals & Resources. You can also find a complete repository of firmware downloads for eligible devices here. Follow the brief corresponding instructions to ensure a seamless update process. If you have trouble locating the file that corresponds to your digital sign or need additional help, please contact our digital signage tech support team at 844-221-3393.What is the Difference Between Single and Dual-Band WiFi Frequencies?
Dual-band refers to devices that can operate on both 2.4GHz and 5GHz WiFi frequency bands. Which you choose may depend on what is available and what is the most practical for your application. The 2.4GHz band provides further range, and is more reliable through walls and obstruction, but may result in lower speeds and performance, while the 5GHz band offers faster speeds but at the cost of a shorter range. 5GHz is less susceptible to interference, so in busy settings like trade shows, 5GHz may be preferred or required for wireless connections. Many digital signage devices we sell are dual-band and can operate on both frequencies, and we are working to add dual-band compatibility to all Displays2go digital signage. To check which bandwidths a device can connect to, please review the "WiFi Compatibility" feature in the Specifications table on the product page. Interested in learning more? Read our full comparison of 2.4GHz and 5GHz WiFi as it applies to digital signage.What is the Difference Between the Factory 1 or 2-Year Warranties and Mulberry Warranties?
The 1 or 2-year warranties included with your device protects against manufacturing defects. Mulberry ADH (Accidental Damage & Handling) offers additional product protection that covers against accidental damage and more. This protection runs concurrently with any manufacturer's warranty so you can be confident that your product is protected from all of life's accidents, for years to come. Review the terms of each warranty to understand the comprehensive coverage offered by Mulberry. Read more about the Mulberry Warranty options here.What is the Difference Between DiViEX and DisplayIt Express?
DiViEX is an app which allows the user to edit and play images, videos and music locally on a device by creating slideshows using static images and loop videos that have been uploaded to the device. The DiViEX app comes standard on many of our digital signage products. See DiViEX in motion here.
DisplayIt!Xpress is a basic Content Management System available for purchase which allows the end user to schedule and manage their existing content, as well as add widgets like weather, clocks, and more. Evaluate the specific features of each to determine the best fit for your needs. Learn more about DisplayIt!Express.
Can I Update and/or Manage Content Remotely?
Yes! Displays2go partners with industry experts in digital signage content management to offer business-grade services with remote cloud-based deployments. View our software subscription options here. Additionally, our Android digital signage devices provide easy access to the Google Play Store where there are basic third party applications available like Google Slides & Google Photos. Content that can be remotely updated all depends on the type of CMS platform and if it supports cloud based deployment. There are 3 recommended ways to achieve this on Displays2go's digital signage: Desktop Content Management Software, an external CMS or the Google Play Store App.How do I Connect My Displays2go Digital Signage to WiFi?
Connecting your Displays2go digital signage to WiFi can be done in just a few short steps. First, navigate to the settings menu on your digital signage device, select the WiFi or Internet option, and find your desired WiFi domain. Then, follow the prompts to connect to your network and ensure you have the correct WiFi credentials on-hand for entry.
How do I Upload Images to My Displays2go Digital Signage Display?
Uploading images to your Displays2go branded digital signage can be done in just a few short steps. First, locate the explorer icon under “Apps.” Navigate to the USB, select “Multi” from the top menu, and select your desired images that you would like to carry over. Proceed to the top menu and select “Editor” where you can then copy the files and paste them into the Images folder found under Internal Memory>MediaFolder>Images. Supported file formats and sizes may vary, so check your device's specifications for optimal results.
How do I Format My Slides to Vertical Orientation?
To format slides vertically so that they appear in the aspect ratio of your display, you'll need to make an adjustment to your presentation software. We’ll be demonstrating using two of the most common presentation tools: Google Slides and Powerpoint. In Google Slides, navigate to File > Page Setup. From there, you can select a custom aspect ratio and input the desired ratio for vertical displays (1080 x 1920px). If using Powerpoint, navigate to Design> Slide Size > Custom Slide Size > Portrait. These slight adjustments ensure your content will be formatted correctly on your digital signage display.
How to Install Displays2go LED Video Wall
Displays2go's direct view LED video walls are simple to install. Measure your space, install your brackets, and connect your panels into place following this step-by-step installation guide for the best wall mounting results.
How do I Replace an LED Panel?
If you lose a panel on your LED display or video wall, don't worry! Watch this easy-to-comprehend tutorial to quickly learn how to replace any non-functioning LED panels so you can get back to presenting multimedia content.
How Do I Daisy Chain LED Posters?
With a few HDMI cables and the ViPlex Handy app, you can display your content across multiple LED posters. Watch the video below to see how you can get set up in minutes.
How to Use the ViPlex Handy App With Your LED Signage
Connect the ViPlex Handy app from your phone or tablet to your LED digital signage to start uploading files. Get your content up and running in no time with the video guide below.
How to Use the ViPlex Software With Your LED Signage
Upload files seamlessly from your Mac or PC to your digital signage using the ViPlex Express software. Check out the quick start video guide below to get up and running.
How Do I Activate the Split Screen Feature on My Digital Signage?
This out-of-the-box feature is a great way to show multiple types of content at once. With a simple user interface and intuitive controls, you can easily select which two applications you'd like to display in split screen. Follow this quick step-by-step guide to see how.
How Do I Download an App from the Google Play Store?
Adding new apps from the Google Play Store to your digital signage is easy. With the storefront app pre-installed, expanding the functionality of your digital signage is just a few taps away. This brief video guide will show you how it's done.
How Do I Screen Record on My Digital Signage?
Learn how to do a screen recording on your digital device with minimal effort. Once you've installed the Screen Recorder Video Recorder app from the Google PlayStore, follow our step-by-step video guide to help you get through the process quickly and easily. Check out the video now to get started!